Draft that needs a lawyer's review. Not final; it will change before launch.
How it works
- Send the form below. You get a reference number, the date, and the response deadline at once.
- Check its status any time with the reference and the phone or email you gave.
- If you are not satisfied with our answer, you may go to the competent authority, such as the Real Estate General Authority for auctions.
How we handle it
- Received: the complaint is logged with its reference and a deadline of 5 business days (Saudi holidays skipped).
- In progress: a staff member who was not party to the matter reviews it, asks you for anything missing, and checks the auction records (bids, payments, minutes).
- Answered: we close it only with a written answer, which you see on the status page with the reference.
Escalation
- A complaint not answered by its deadline is marked overdue in the platform's administration queue and is raised to the platform's manager.
- If you disagree with our answer, reply through a new complaint with the same reference: the platform's manager reviews it.
- You may also go to the Real Estate General Authority for auction matters, and to the competent courts.